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Frequently asked questions

1. What services does PetzUp offer?

PetzUp offers a range of services, including:

• Delivery of pet Products and accessories in 15 minuets

• Pet Training

• Vet on-call consultations and home visits

• Grooming services at home

• Mobile grooming services

• Pet walking services

• Pet Boarding services, Sitting Services and Pet insurance solutions

2. How do I book a service with PetzUp?

Booking a service with PetzUp is simple and convenient. You can choose any of the following methods:

1. Phone: Call our customer support team at [+91 9901424017 ], and we’ll assist you with the booking.

2. WhatsApp: Message us directly to schedule your service.

3. Website: Visit our website www.petzup.in, select your preferred date and time from the calendar to book a service.

3. What makes PetzUp different from other pet service providers?

PetzUp is dedicated to offering high-quality, affordable, and personalized pet care services. We operate on a dedicated model, ensuring flexibility and a wide reach, while prioritizing pet safety and owner satisfaction.

4. Are the groomers and vets at PetzUp certified?

Yes, all our groomers and vets undergo rigorous training and certification. They are experienced professionals committed to providing the best care for your pets.

5. Can I customize grooming or vet services based on my pet’s needs?

Absolutely! At PetzUp, we prioritize individual pet needs. Let us know your requirements while booking, and we’ll ensure a tailored experience.

6. Do you offer emergency veterinary services?

Yes, we offer emergency vet consultations via phone and can arrange urgent home visits depending on location and availability.

7. How do you ensure the safety of pets during grooming or walking services?

Our staff is trained in pet behavior, safety protocols, and handling techniques. We also use high-quality equipment and maintain strict hygiene standards to ensure your pet’s safety.

8. What areas does PetzUp currently serve?

We primarily operate in Bangalore but are expanding to other cities. Check our website for updates on service locations.

9. What is the cancellation or refund policy?

Cancellations can be made up to 24 hours before the scheduled service. Refunds depend on the timing and nature of the cancellation. Please refer to our cancellation policy on the website for details.

10. Can I refer friends and earn rewards?

Yes! PetzUp has a referral program where you can earn discounts and rewards by referring friends and family. Check out our referral section for more information.

11. Do you sell pet food and accessories?

Yes, we provide a variety of pet food, toys, grooming tools, and accessories delivered to your doorstep in 15 Minutes.

12. How does the mobile grooming salon work?

Our mobile grooming salon is equipped with professional grooming equipment and travels to your location. It’s convenient and ensures your pet feels comfortable. (Mobile Grooming Coming Soon)

13. What payment methods are accepted by PetzUp?

We accept all major payment methods, including credit/debit cards, UPI, mobile wallets, and cash.

14. Is there customer support available?

Yes, our customer support team is available from 9:30 Am - 6:30 Pm to assist you with bookings, queries, or issues. Contact us through our helpline or email.